As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Candy Bar Sydney. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Please allow up to 30 days for a refund to be processed.
1.1 If we send you the incorrect product.
If the product we have sent to you is completely incorrect and not a close substitute, we will either (A) Refund you for the value of the originally ordered item, or (B) send you a replacement.
1.2 If we send you a faulty product.
If a product is shipped to you in faulty condition. We will either (A) Refund you for the value of the good, or (B) Send you a replacement.
If you're parcel is damaged during shipping, we ask that you don't sign with the courier and contact our customer service team as soon as possible. The customer service team will either (A) Refund you for the value of the good, or (B) Send you a replacement.
If you receive any damaged, incorrect or faulty goods, we will refund or replace the items. However, in many cases, we will choose to refund, rather than replace. If you have chosen Delivery Insurance, we will replace your items, rather than refunding.
1. Non perishable items can be exchanged within 30 days.
2. Perishable products that have not been opened and are in saleable condition, can be exchanged for up to 14 days.
3. Damaged products, or products not in saleable condition, can not be returned.
To make a claim, the item(s) must be returned to our service desk at the Candy Bar Sydney warehouse.
If you'd like to return the products in person, please speak with customer service at front desk.
If items are to be shipped to warehouse, please print the following label and attach to carefully packed carton. Any products damaged during shipping, will not be refunded or returned. Label Template
Our contact details can be found on the contact us page, located here
All returns and exchange enquiries are dealt within, within 30 days.
No exchange or refund will be given for sale or on-special products. If a product is exchanged the cost of shipping is paid by the customer.